No hidden fees. How does it work?
Important Notice:
"This holiday season, online shopping and shipping volumes are expected to be at an all-time high worldwide due to the pandemic. As a result, some delivery delays are expected. We encourage you to shop early this year, to ensure that your order arrives on time.
With this in mind, we’re working closely with our teams and shipping providers to understand more about volumes and get better estimated times of arrival. Our goal, and theirs, is to deliver your items as quickly and efficiently as possible.
Pay attention to your tracking and if you want you can sign up with FedEx/UPS for text and/or email updates on the delivery status and provides you with options to reroute packages, you can always call them to check or try to schedule better delivery times.
We ask for your continued patience and support. Please know that we will do our part to get your purchases shipped to you quickly and efficiently. We sincerely appreciate your business.
SRSD Management Team,"
Free Shipping Worldwide of Real Life Love Dolls
In some countries such as Canada, Australia, New Zealand, some European and South America import taxes might be required at delivery. We have nothing to do with this, it is required by some countries and it usually ranges from $120 to $200 and up, depending on the doll. Buyer is responsible for import taxes and fees.
For some countries, especially in Europe, we offer a service to pre-pay VAT and import taxes, so you don't need to deal with customs, ask our team after placing your order if interested. Otherwise, we can help and advise on customs. Countries like Canada, Germany, UK, Japan or Australia usually require the submission of a proof of payment or invoice. You can provide the confirmation email, or Paypal invoice or reach out to us and we will help you with that.
We can ship to a FedEx store or DHL for you to pick it up, instead of shipping to your place. Just let us know after placing your order and we will change the shipping address.
We are not allowed to ship to Islamic countries, Indonesia, and Africa. Please contact us to learn more about shipping to your country if you live in other countries.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will review every doll order manually to make sure that we aren't missing any customization option, that the doll that you have built makes sense and to ensure that your love doll will satisfy your needs. Please, always reply to confirm that everything is accurate and that you did not enter the wrong details.
After confirmation, the manufacturing process starts. After confirmation of your order details, the order cannot be canceled for any reason.
If you want to change some details or customization options in your sex doll purchase please reply asap to the confirmation email and we will get back to you and update the order in 48h.
If requested, we can provide photos of the product before it is shipped, once the photos are confirmed by the Buyer and the shipment has been requested no cancellations, requests or complains will be accepted.
Order Shipment:
If you pick a custom-made doll, production time is around 12 to 15 days and it usually takes another week in shipping transit. You can expect total production and shipping time for your dream doll to be approximately 3 weeks (actual time may vary depending on delivery location). As this is a custom product created just for you, once production of your custom doll has begun your order may not be cancelled for any reason.
Due to holidays, festivities or unavoidable circumstances, delays may occur during the manufacturing or shipment of the product.
Shipment is discreet and signature is required for delivery to ensure it is received by the right person.
We will send you the tracking number and please feel free to follow up with us support@sexyrealsexdolls.com
We Respect Your Privacy
Your privacy is our main goal. All packages are delivered in discreet packaging; additionally, customer details are sealed within our privacy policy.
There is no specific indication or labeling on the box that reveals the contents inside.
Your doll will be labeled “mannequin” (for customs clearance).
Billing statement on your credit card will show a charge from "SRSD".
Be aware, that Customs Agents may open your doll box for inspection and to determine import taxes for customers outside the USA.
If you do not want to receive the order at your home, we can always send it to a FedEx store (US orders) or DHL store (rest of the world) and you can pick it up there at your convenience. Photo ID and signature are required for delivery.
Review our Privacy Policy
Cancellations & Refunds:
Custom dolls may not be canceled for any reason, SALE IS FINAL. If you order has shipped, you will also be responsible for actual return shipping charges (if the return is accepted for exceptional reasons).
Products that are offered for sale via the Website are made-to-order for each Buyer by the respective Sellers. Accordingly, the following applies to refunds and returns for any Products purchased by a Buyer:
- Orders for Products may be cancelled by the Buyer within twenty-four (24) hours from the date and time of purchase (“ 24 Hour Cancellation Period”) for a refund of funds paid to the Buyer’s original payment method (subject to processing and transaction fees). SRSD must receive the cancellation request within the 24 Hour Cancellation Period - no exceptions can be made; The following terms apply after the 24 Hour Cancellation Period:
- Dolls is a custom product that is created especially for Buyer. After the 24 hour period, an order will be processed and cannot be cancelled for any reason.
- SRSD will confirm order details via email with Buyer, if Buyer confirms the order details as correct, starting from that moment the order cannot be cancelled or returned for any reason. If Buyers want to modify, edit or upgrade the order he has to reach out SRSD asap in order to request the changes and to see if the changes are possible.
- If for exceptional reasons the cancellation is accepted by Seller after the 24 Hours Cancellation Period. The cancellation will be subject to a Seller’s restocking fee (“ Restocking Fee”) of twenty percent (20.0%) from the value of the Product order. SRSD will provide to Buyer a refund of funds paid minus the Restocking Fee to the Buyer’s original payment method
- Other fees may apply such as processing and transaction fees when returning or refunding funds. Depending on the method of payment used.
iii. After a Product is shipped to Buyer, THE SALE IS FINAL, and it cannot be cancelled or returned for any reason.
Read more about Terms of Service and Conditions
Warranty & Damages:
Due to the nature of this product, it is not possible for us to provide an exchange or refund as there are multiple concerns such as hygiene. Please understand that this is the normal practice within the adult products industry.
If your product or any part is damaged during the shipment process and the box has visible damages you should open a complaint with the shipment carrier while they are delivering the box, as that probably happened during the shipment. After that, please report to us so we can also escalate it. Cardboard boxes and even Flight Case might get scratches or get broken during the shipment as most products are heavy. Please report to the shipping company if you see visible issues on the box.
The change of tone/color on body parts will be permanent in those parts that allow it, in other cases, it might be performed with semi-permanent makeup that might fade later on. Customers should be aware of this when requesting multiple color changes.
If the product has any issues, please send photos to support@sexyrealsexdolls.com and we will assess the issue in order to provide a solution, it will depend on the nature of the incident.
If the problem was caused by us or our manufacturers we will take care of it.
We believe all our products are of high quality and our sex doll manufacturing partners have all been carefully screened to ensure that they can comply with the high standards we have come to expect. If you have any complaints or dissatisfaction please feel free to contact us so we can do our utmost to provide any suggestions or tips that may be able to resolve the issue. We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.
When these products are purchased for intimate purposes you agree to the following:
1. The use of this website and the devices sold on this site are meant for +18 years old interaction only
2. Always practice positive consent dialog during intimate interactions with other +18 years old
Support
We ensure to provide the best customer experience and we offer live and quick support through our website. Our goal is to help our clients to make their dreams come true, so please don't hesitate to ask any questions at any time during your shopping experience or while waiting for your dream doll to arrive at your place.
Contact us at: support@sexyrealsexdolls.com
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